At Sakhi Seva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
1. Information We Collect
When you use our website, we may collect the following information:
- Full Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- Payment Information (processed securely by our payment partners)
- Order History
- Device Information
- IP Address
- Browser Information
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website and services.
- Prevent fraudulent transactions.
- Comply with legal obligations.
- Send promotional offers only if you have chosen to receive them.
3. Payment Security
We do not store your debit card, credit card, UPI PIN, or banking credentials.
All payments are securely processed through trusted payment gateways used by Shopify.
4. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences.
- Improve website performance.
- Measure website traffic.
- Personalize your shopping experience.
You may disable cookies in your browser settings, although some website features may not function correctly.
5. Third-Party Services
We may share limited information with trusted service providers, including:
- Shopify
- Payment Gateway Providers
- Shipping & Courier Partners
- Google Analytics
- Google Merchant Center
- Meta (Facebook & Instagram)
These providers only receive the information necessary to perform their services.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
While we strive to protect your information, no method of online transmission is 100% secure.
7. Marketing Communications
If you subscribe to our newsletter or promotional messages, you may receive updates about:
- New Collections
- Festival Launches
- Special Offers
- Exclusive Discounts
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
8. Your Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Delete your personal information (subject to legal requirements).
- Opt out of promotional communications.
To make a request, please contact us.
9. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Sakhi Seva
📧 Email: support@sakhiseva.in
📱 WhatsApp: +91 9451960110
🕒 Customer Support: Monday – Saturday, 10:00 AM – 7:00 PM (IST)